15% OFF ALL ORDERS OVER £25 - NO CODE NECESSARY

FAQ

Q. Who are Lunar & Lux?

A. You can read more about us Here

Q. are your products ok for sensitive skins?

A. we use only natural, non-toxic ingredients in our products. ultra special care is taken to provide 'safe' healing products for both adults and children so they are formulated using the most gentle ingredients.

we list every single ingredient used in our products so please check these if you have allergies. you can always send us a message for more information :)

Q. Are lunar & lux products suitable for vegans?

A. rest assured, all of our product are 100% vegan and completely cruelty free. Ⓥ

Q. Are your products suitable for people with nut allergies?

A. We take the greatest care in making sure our products do not cross-contaminate but we DO use nut oils in some of our products such as almond oil etc. We list ALL ingredients on each product listing but please bare in mind ALL products are made in the same kitchen.

Q. I bought a botanical candle but there seems to be some frosting in the glass?

A. 'Frosting' or 'Blooming' is a sign of a 100% natural soy wax and it no way affects the performance of the candle it's self. Frosting is a natural by product of tiny crystals that grow on the wax and they form when the wax is cooling after being poured. Frosting naturall fixes it's self as the candle is burnt :)

 

Q. What about shipping - how long will it take for me to receive my order?

A. We use Royal Mail – the UK’s most trusted letters & parcels delivery company. Once your order has been packed, you will get an email from us with notification that we have completed your order.

The estimates listed below are the AVERAGE shipping time. Please bear in mind we are a one woman operation (usually) and sometimes in busier times of the year (such as Xmas) shipping time will be extended. If this is applicable there will be a banner at the top of our site with the next shipping date and also an announcement on our social media. 

Standard UK delivery  - £2.99 (3-5 working days)

1st class UK Signed delivery - £4.90 (1-3 working days)

Q. Do you currently ship outside of the U.K?

A. We ship globally!​

Standard International Shipping

Up to 2kg

(10-15 business days) - £10.50

2kg and over

(10-15 business days) - £15.50

For very heavy/big orders please contact us for a quote!

Q. What is your privacy policy?

A. We take your financial & identity protection very seriously. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. Any information that has been shared with us will not be supplied to outside parties except for the purpose of fulfilling an order.

We may use the information we collect to notify you of new products or special offers we think you will love. You may, of course, choose to unsubscribe by clicking on the relevant link in our emails.

If there's anything else you need to know that's not mentioned here - feel free to send us a message HERE